c333 Privacy Policy —
Your information is safe with us

1 How this policy applies

c333 ("we", "us", or "platform") provides a trusted online gaming and betting service for players in Bangladesh. This privacy policy applies to all services offered on our website c333.cam. When you use our platform, register, make a deposit, or contact the support team, you are considered to have given your consent to this privacy policy.

We handle your personal information with the utmost care and do not disclose it to any third party except for the purposes described in this policy. Our commitment is to give user privacy the highest priority.

2 Registration and account information

When you create an account at c333, we collect the following information:

• Full name and date of birth (for age verification — minimum 21 years).
• Mobile number and email address.
• Preferred payment method details (bKash, Nagad, Rocket, or Upay account number).
• Username and password (stored in encrypted form).

3 Identity verification (KYC) information

To ensure safe and legitimate transactions, we may request the following documents as part of the Know Your Customer process:

• National ID card (NID) or a copy of passport.
• Proof of address document (utility bill or bank statement).
• Selfie or photo ID (where applicable).

This information is used solely for identity verification, fraud prevention, and financial security purposes.

4 Technical and usage information

When you use the c333 platform, certain technical information is collected automatically, including:

• IP address and device information (mobile or desktop).
• Browser type and operating system.
• Session duration, page views, and click activity.
• Data obtained from cookies and similar tracking technologies.
• Betting history, win/loss records, and transaction logs.

5 Communication information

When you contact us via our 24/7 live chat support or email, we retain records of those conversations, along with details of complaints or requests. This helps us improve our service quality and resolve recurring issues.

6 Purposes for which information is used

c333 uses the information collected about you for the following legitimate purposes:

• Account management: To complete the registration, login, and account verification process.
• Financial transactions: To process deposits and withdrawals — via bKash, Nagad, Rocket, and Upay.
• Fraud prevention: To detect suspicious activity and ensure user protection.
• Customer service: To provide fast and effective resolution of your complaints or issues.
• Bonuses and promotions: To provide welcome bonuses, cashback, and VIP benefits based on your eligibility.
• Regulatory compliance: To meet applicable legal obligations and ensure responsible gaming.
• Platform improvement: To analyse user experience and improve service quality.
• Communications: To send important security notices, transaction confirmations, or account-related information.

7 Marketing communications

With your consent, we may send you relevant offers, promotions, and newsletters. You may opt out of such communications at any time — via our live chat support or by emailing [email protected].

8 What cookies are and why they are used

Cookies are small data files stored on your device. c333 uses cookies for the following reasons:

• Essential cookies: To keep your session active and maintain your logged-in state.
• Functional cookies: To remember your language preference and account settings.
• Analytical cookies: To analyse platform performance and understand which sections or games are most popular.
• Security cookies: For fraud detection and account protection.

You can manage cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

9 When we share information

c333 does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain circumstances we may share limited information with trusted partners:

• Payment processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive session information necessary to operate games.
• Technology partners: Trusted technology service providers for platform operation, security, and analytics.
• Legal authorities: In accordance with legal obligations or court orders.

All third-party partners operate under strict confidentiality agreements and are bound to use the information received only for the specified purpose.

10 International data transfers

The servers of game providers and technology partners may be located in various countries. For such data transfers, we ensure that the receiving party provides equivalent protection for your information. c333 includes data protection conditions in all agreements with partners.

11 Technical security

c333 has implemented industry-standard technical measures to protect your personal information:

• SSL encryption: All data transmissions are secured through 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain text — strong hashing algorithms are used.
• Firewall and intrusion prevention: Advanced network security measures block unauthorised access.
• Regular security audits: Security reviews are conducted regularly by third-party experts.
• Access controls: Only authorised staff may access limited information for specific needs.

12 Data retention period

c333 retains your information only for as long as necessary. Even after an account is closed, information may be retained for the following reasons:

• To meet legal obligations and resolve disputes.
• To maintain records of financial transactions for the required period.
• To assist with fraud prevention and security investigations.

Once the retention period has ended, information is securely deleted or anonymised.

13 Your rights as a user

As a registered user of c333, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that the use of your information be limited for specific purposes.
• Data portability: The right to receive your information in a readable format.
• Right to object: The right to object to marketing communications or certain types of processing.

To exercise these rights, please contact us via live chat support or email. We will respond to your request as promptly as possible.

14 Your role in protecting your account

You also have a responsibility in protecting your account. We recommend:

• Use a strong and unique password and change it regularly.
• Never share your login details with anyone else.
• If you are logged in on a public or shared device, log out when the session ends.
• If you notice any suspicious activity on your account, notify our support team immediately.

15 Users under 21 years of age

c333 is intended only for individuals aged 21 and above. We do not intentionally collect any personal information from those under 21. Age is verified at the time of registration, and if we become aware that a minor has created an account, that account will be closed immediately and the associated information deleted. Parents or guardians who are concerned about this matter are welcome to contact us.

16 Privacy policy updates

c333 may review and update this privacy policy from time to time. In the case of significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users via email or platform notification.
• If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy.

We recommend that you review this page regularly. The latest version will always be available at c333.cam/privacy-policy.